One Source Medical Billing

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Privacy Policy
One Source Medical Billing (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information we obtain from and about you when you use our services, visit our website, or otherwise interact with us.
By using our services or providing us with your information, you agree to the terms of this Privacy Policy.
A smiling woman in a white coat with a stethoscope around her neck holds a clipboard. Two other people, also in white coats, stand in the background, both smiling. All appear to be healthcare professionals.

Information We Collect

We may collect various types of information, including:
  • Personal Identifiable Information (PII): This includes information that can be used to identify you directly, such as your name, address, phone number, email address, date of birth, social security number, and insurance policy details.
  • Medical and Health Information: As a medical billing company, we collect protected health information (PHI) necessary for billing and claims processing, which may include diagnoses, treatment codes, service dates, and provider information. We handle this information in compliance with HIPAA and other applicable laws.
  • Financial Information: This may include payment card details, bank account information, and other financial data necessary for processing payments for medical services.
  • Technical and Usage Information: When you visit our website or use our online services, we may automatically collect information such as your IP address, browser type, operating system, referring URLs, pages viewed, and access times. This helps us understand how our services are used and improve your experience.
  • Communication Information: Records of your communications with us, including emails, phone calls, and SMS messages.

How We Collect Information

We collect information through various methods:
  • Directly from You: When you provide it to us voluntarily, such as when you fill out forms, communicate with our staff, or sign up for services.
  • From Healthcare Providers: We receive medical and billing information from the healthcare providers you authorize us to work with, solely for the purpose of medical billing and claims submission.
  • From Third Parties: We may obtain information from insurance companies, payment processors, and other third parties involved in the medical billing process, as necessary and permitted by law.
  • Automatically: Through cookies, web beacons, and similar technologies when you visit our website.
A person sitting in a wheelchair works at a desk with a computer setup. They are typing on a keyboard, with two monitors displaying an invoice and a spreadsheet. A phone, notepad, pen, and mouse are on the desk. The environment is bright and organized.
A calculator and a stethoscope rest on top of medical forms, which display sections for patient information and authorizations. The scene conveys a sense of financial and medical considerations.

How We Use Your Information

We use the information we collect for the following purposes:
  • Medical Billing and Claims Processing: To prepare, submit, and manage claims with insurance companies, process payments, and resolve billing inquiries on behalf of healthcare providers.
  • Communication: To communicate with you regarding your billing inquiries, claims status, payment information, and other service-related matters.
  • Customer Support: To provide assistance and respond to your questions and requests.
  • Service Improvement: To analyze usage patterns, troubleshoot issues, and improve the quality and functionality of our services and website.
  • Compliance and Legal Obligations: To comply with applicable laws, regulations (such as HIPAA), and legal processes, and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
  • Fraud Prevention: To detect, prevent, and investigate fraudulent or unauthorized activities.

Disclosure of Your Information

We may disclose your information to the following categories of recipients:
  • Healthcare Providers: To the healthcare providers whose services we are billing for, as necessary for treatment, payment, and healthcare operations.
  • Insurance Companies and Payers: To insurance companies, Medicare, Medicaid, and other third-party payers for claims submission, verification of benefits, and payment processing.
  • Payment Processors: To third-party payment processors to facilitate financial transactions.
  • Service Providers: To third-party vendors, consultants, and other service providers who perform services on our behalf, such as IT support, data hosting, and analytics. These parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Legal and Regulatory Authorities: When required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
A stethoscope is placed next to a red wooden heart on a white surface. Behind them, a clipboard with medical paperwork is partially visible. The scene conveys themes of healthcare and cardiology.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption, access controls, secure data storage, and regular security assessments. Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
A healthcare professional in a white coat is standing at a table with a clipboard, engaging with a group of seated colleagues in scrubs. The group appears to be in discussion, suggesting a team meeting or conference in a bright room.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:
  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: To provide assistance and respond to your questions and requests.
  • Restriction: Request restriction of the processing of your personal information.
  • Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Object: Object to the processing of your personal information for certain purposes.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.

Email Disclaimer

Communications sent via email are not always secure. While we take measures to protect your information, we cannot guarantee the security of information transmitted via email. We advise against sending sensitive personal or health information via unencrypted email. If you choose to communicate with us via email, you do so at your own risk. We will use your email address to send you information related to our services, billing updates, and other relevant communications. You may opt-out of marketing emails at any time by following the unsubscribe instructions included in the email.

SMS Disclaimer

By providing your mobile number and opting in, you agree to receive SMS messages from One Source Medical Billing regarding your account, billing, payment reminders, and other service-related information. Message and data rates may apply. Message frequency will vary. You can opt-out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. For help, reply “HELP”. We do not share your mobile number with third parties for marketing purposes. Please note that SMS messages are not always secure, and we advise against sending sensitive personal or health information via SMS.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently collected personal information from a child without proper consent, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

One Source Medical Billing